The terms governing your use of the SnapSnag application.
Effective date: 28 May 2026
Last updated: 28 May 2026
By downloading, installing, accessing, or using the SnapSnag mobile application ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.
The App is published by Keystone Software Technologies LTD ("we", "our", "us"), a company registered in England and Wales, United Kingdom.
You must be at least 13 years of age (or 16 in the European Economic Area and the United Kingdom) to use the App. By using the App, you represent that you meet this requirement.
SnapSnag is a property snagging and defect documentation tool that allows you to photograph, categorise, annotate, and report property defects. The App is designed for personal and professional use by property inspectors, homeowners, builders, and related professionals.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use the App on a device that you own or control, for personal or professional purposes.
You may not:
The App allows you to create, store, and export content including photographs, text notes, project data, and PDF reports ("Your Content").
The App may offer additional features available through a one-time in-app purchase ("Premium Features").
The App requires certain device permissions to function (camera, photo library, location, microphone). These permissions are requested at the point of use and can be revoked at any time in your device settings. Revoking permissions may limit the functionality of the App. See our Privacy Policy for full details on how permission-related data is handled.
We may release updates to the App from time to time, including bug fixes, new features, or changes to existing functionality. Some updates may be delivered automatically over-the-air. We recommend keeping the App updated to ensure the best experience and latest security improvements.
We reserve the right to modify, suspend, or discontinue the App (or any part of it) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the App.
All intellectual property rights in the App — including but not limited to the software, design, graphics, user interface, logos, and branding — are owned by Keystone Software Technologies LTD and are protected by copyright, trademark, and other intellectual property laws.
The name "SnapSnag" and any associated logos are trademarks of Keystone Software Technologies LTD. You may not use our trademarks without our prior written consent.
You agree not to use the App to:
The App is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
SnapSnag is a documentation tool. The App does not provide professional surveying, engineering, legal, or construction advice. Reports generated by the App should not be used as a substitute for professional inspection services where required by law or regulation. You are responsible for verifying the accuracy and completeness of any reports or documentation created using the App.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
You agree to indemnify, defend, and hold harmless Keystone Software Technologies LTD, its directors, officers, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the App, your violation of these Terms, or your violation of any rights of a third party.
SnapSnag does not require an account and does not store your data on our servers. You can delete all data created within the App at any time by:
For full details on data handling and deletion, see our Privacy Policy.
The App may integrate with or rely on third-party services (such as device operating system features, app store platforms, and crash reporting services). Your use of these third-party services is subject to their own terms and privacy policies. We are not responsible for the practices or content of third-party services.
If you download the App from the Apple App Store, the following additional terms apply:
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer in the European Union or the United Kingdom, you may also be entitled to invoke the mandatory consumer protection laws of your country of residence, and you may bring proceedings in the courts of the country in which you are domiciled.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Keystone Software Technologies LTD regarding the App and supersede any prior agreements or understandings.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review these Terms periodically. Continued use of the App after changes are posted constitutes your acceptance of the revised Terms.
If you have any questions about these Terms, please contact us at:
Keystone Software Technologies LTD
Email: snapsnag@keystone-software-technologies.com
United Kingdom