SnapSnag — Terms of Service

The terms governing your use of the SnapSnag application.

Effective date: 28 May 2026

Last updated: 28 May 2026

1. Agreement to Terms

By downloading, installing, accessing, or using the SnapSnag mobile application ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

The App is published by Keystone Software Technologies LTD ("we", "our", "us"), a company registered in England and Wales, United Kingdom.

2. Eligibility

You must be at least 13 years of age (or 16 in the European Economic Area and the United Kingdom) to use the App. By using the App, you represent that you meet this requirement.

3. Description of the App

SnapSnag is a property snagging and defect documentation tool that allows you to photograph, categorise, annotate, and report property defects. The App is designed for personal and professional use by property inspectors, homeowners, builders, and related professionals.

4. Licence to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use the App on a device that you own or control, for personal or professional purposes.

You may not:

  • Copy, modify, adapt, or create derivative works of the App
  • Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the App
  • Sell, resell, rent, lease, sublicense, or distribute the App or access to it
  • Remove, alter, or obscure any copyright, trademark, or other proprietary notices in the App
  • Use the App for any unlawful purpose or in violation of these Terms
  • Use automated means to access or interact with the App

5. Your Content

The App allows you to create, store, and export content including photographs, text notes, project data, and PDF reports ("Your Content").

  • Ownership: You retain full ownership of all content you create using the App. We do not claim any ownership rights over Your Content.
  • Local storage: Your Content is stored locally on your device. We do not upload, access, copy, or store Your Content on our servers.
  • Your responsibility: You are solely responsible for Your Content, including ensuring it does not infringe the rights of any third party. You are also responsible for maintaining backups of Your Content, as data stored locally may be lost if the App is uninstalled or your device is damaged.
  • Sharing: When you choose to share or export Your Content (for example, by emailing a PDF report), you are responsible for ensuring you share it appropriately and in accordance with applicable laws.

6. In-App Purchases

The App may offer additional features available through a one-time in-app purchase ("Premium Features").

  • All purchases are processed by the Apple App Store or Google Play Store and are subject to their respective terms and conditions.
  • We do not handle or store any payment or billing information.
  • Purchases are non-transferable between platforms (a purchase on iOS does not transfer to Android, and vice versa).
  • For refund requests, please contact Apple or Google directly through their support channels, as they control the refund process.
  • We reserve the right to change the pricing of Premium Features at any time. Any price changes will not affect purchases already completed.

7. Device Permissions

The App requires certain device permissions to function (camera, photo library, location, microphone). These permissions are requested at the point of use and can be revoked at any time in your device settings. Revoking permissions may limit the functionality of the App. See our Privacy Policy for full details on how permission-related data is handled.

8. Updates and Changes

We may release updates to the App from time to time, including bug fixes, new features, or changes to existing functionality. Some updates may be delivered automatically over-the-air. We recommend keeping the App updated to ensure the best experience and latest security improvements.

We reserve the right to modify, suspend, or discontinue the App (or any part of it) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the App.

9. Intellectual Property

All intellectual property rights in the App — including but not limited to the software, design, graphics, user interface, logos, and branding — are owned by Keystone Software Technologies LTD and are protected by copyright, trademark, and other intellectual property laws.

The name "SnapSnag" and any associated logos are trademarks of Keystone Software Technologies LTD. You may not use our trademarks without our prior written consent.

10. Acceptable Use

You agree not to use the App to:

  • Violate any applicable local, national, or international law or regulation
  • Infringe the intellectual property, privacy, or other rights of any third party
  • Create, store, or distribute content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
  • Attempt to gain unauthorised access to the App, its servers, or any related systems
  • Introduce viruses, malware, or other harmful code

11. Disclaimer of Warranties

The App is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The App will be uninterrupted, error-free, or free of viruses or other harmful components
  • The App will meet your specific requirements
  • The results obtained from using the App will be accurate or reliable
  • Any defects in the App will be corrected

SnapSnag is a documentation tool. The App does not provide professional surveying, engineering, legal, or construction advice. Reports generated by the App should not be used as a substitute for professional inspection services where required by law or regulation. You are responsible for verifying the accuracy and completeness of any reports or documentation created using the App.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Keystone Software Technologies LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the App.
  • This includes, but is not limited to, damages for loss of data, loss of profits, business interruption, or loss of goodwill.
  • Our total aggregate liability for any claims arising from or related to the App shall not exceed the amount you paid for the App or its Premium Features in the twelve (12) months preceding the claim, or fifty pounds sterling (£50), whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Keystone Software Technologies LTD, its directors, officers, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the App, your violation of these Terms, or your violation of any rights of a third party.

14. Data Deletion

SnapSnag does not require an account and does not store your data on our servers. You can delete all data created within the App at any time by:

  • Using the "Delete All Data" option in the App's Settings screen, which permanently erases all projects, photos, notes, and reports.
  • Uninstalling the App, which permanently removes all locally stored data from your device.

For full details on data handling and deletion, see our Privacy Policy.

15. Termination

  • You may stop using the App at any time by uninstalling it from your device.
  • We may terminate or suspend your access to the App immediately, without prior notice, if you breach these Terms.
  • Upon termination, your licence to use the App is revoked. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

16. Third-Party Services

The App may integrate with or rely on third-party services (such as device operating system features, app store platforms, and crash reporting services). Your use of these third-party services is subject to their own terms and privacy policies. We are not responsible for the practices or content of third-party services.

17. Apple-Specific Terms

If you download the App from the Apple App Store, the following additional terms apply:

  • These Terms are between you and Keystone Software Technologies LTD only, not with Apple Inc. ("Apple").
  • Apple has no obligation to provide maintenance or support services for the App.
  • In the event of any failure of the App to conform to applicable warranties, you may notify Apple for a refund of the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
  • Apple is not responsible for addressing any claims relating to the App, including product liability claims, consumer protection claims, or intellectual property claims.
  • In the event of a third-party intellectual property claim, Keystone Software Technologies LTD, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of such claim.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
  • You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and you are not listed on any US Government prohibited or restricted parties list.

18. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or your use of the App shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the European Union or the United Kingdom, you may also be entitled to invoke the mandatory consumer protection laws of your country of residence, and you may bring proceedings in the courts of the country in which you are domiciled.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Keystone Software Technologies LTD regarding the App and supersede any prior agreements or understandings.

21. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review these Terms periodically. Continued use of the App after changes are posted constitutes your acceptance of the revised Terms.

22. Contact Us

If you have any questions about these Terms, please contact us at:

Keystone Software Technologies LTD
Email: snapsnag@keystone-software-technologies.com
United Kingdom